Frequently Asked Questions
Orlando Lakefront Villa FAQs

Home    Lakefront Villa    Windsor Hills    Rates    Availability Calendar    Rentals & Enquiries

How close is the villa to Disney?
Is there plenty for the kids to do?
Is there a games room?
Does the pool get the sun?
How do I see a movie in the cinema?
Are the resort facilities included in the price?
Is there a phone in the villa?
Is there internet access in the villa?
Is cleaning included in the price?
Where do I collect my key?
Where are the nearest family restaurants?
Where is the nearest grocery store?
Where is the nearest pharmacy?
Where is the nearest health care facility?
Where can I shop nearby?
Where is the nearest golf course?
What is your smoking policy?
Do you accept pets?
Are there disabled facilities at the villa?
What if I have a problem during my stay?
How do I know that I am booking with a reliable owner?
How do I book?
How can I make payment?
What is PayPal?
Why stay in our villa?
What do other guests say about our home?
Why choose a lakefront villa?
Where can I get information about hurricanes?
Is there a shuttle service to Disney?

How close is the villa to Disney?
We are not just close to Disney, we are closest to Disney - just 2 miles from Walt Disney World main gate. The resort is the closest vacation villa rental community to Disney. Some villas claiming to be 'close to Disney' can be several miles away with a long commute to Walt Disney World. Check out our location map for details.

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Is there plenty for the kids to do?
The villa has its own pool and spa overlooking the lake. Inside, there is a 55" big screen cable TV and a DVD in the living room as well as cable TV with DVD in each bedroom, so the kids can watch what they want anytime. The beach pool and clubhouse are just a step away. There are pool tables, table tennis, arcade games and a family movie theater in the clubhouse, and a separate outside play area.

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Is there a games room?
There is a games room with pool tables, table tennis, fooseball & arcade games, a family movie theater and a fitness room in the clubhouse, which is a short walk from our home. Some villas without resort facilities offer a garage (often without air-conditioning) as a "games room" - we think you will prefer the clubhouse amenities which are available to our guests.

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Does the pool get sun?
The sun in Florida is high in the sky and our pool gets the sun - except for the lanai which is sunny in the early morning when it is cooler, and is pleasantly shaded as the day gets hotter. We get summer sun on the pool from early morning thru late afternoon, and winter sun from early morning thru early afternoon. (Some vacationers who want a sunny pool request a south-facing pool, not realising that the lanai may be without shade in the afternoon, or that the pool may be shaded by nearby buildings.)

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How do I see a movie in the cinema?
Just choose a movie in the sundry shop and your family can watch in the 58-seat cinema. You may even get the whole place to yourselves. The cinema is free, as are all resort facilities.

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Are the resort facilities included in the price?
Resort amenities are free to all our guests at no extra charge. Access to the facilities is via a Guest Prox Card, obtainable from the Welcome Desk located in the clubhouse. The cards require a refundable deposit of $5 each and are good for the duration of your stay.

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Is there a phone in the villa?
Yes there is a phone, with free unlimited long distance and international phone calls for the convenience of our guests.

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Is there internet access in the villa?
Yes there is free High Speed Wireless internet access for the convenience of our guests.

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Is cleaning included in the price?
Our weekly rental rates include cleaning before your arrival and after your departure. Additional cleaning can be arranged on request for an additional charge.

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Where do I collect my key?
We have convenient nearby key pick-up. You collect your key from the local management company office on the way to the resort

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Where are the nearest family restaurants?
All the major family restaurants are close by. You can also get take-out and home delivery for all kinds of meals.

Restaurants within a five-minute drive include:
Angels Lobster Feast
Black Angus Steakhouse
Bob Evans
Burger King
Carrabba's
Chik-Fil-A
Cracker Barrel
Dairy Queen
Denny's
Giordano's
Golden China
Golden Corrall
IHOP
Joe's Crab Shack
Key W Cool's Oak Grill
Longhorn Steakhouse
McDonald's
Outback
Perkins
Ponderosa Steak House
Red Lobster
Shoney's
Subway
Sizzler
Taco Bell
TGI Friday's
Waffle House
and many more.

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Where is the nearest grocery store?
Winn Dixie at Formosa Gardens Plaza
Publix on Hwy 192, 2 miles West of Old Lake Wilson Road
Super Target on Hwy 192, 2 miles West of Old Lake Wilson Road

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Where is the nearest pharmacy?
Walgreens on Hwy 192 0.5 mile West of Formosa Gardens Boulevard

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Where is the nearest health care facility?

Centra Care Walk-In Medical Clinic at Formosa Gardens Plaza
Florida Hospital at Celebration off Hwy 192, 0.5 mile East of I-4

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Where can I shop nearby?
There are several malls and outlets within easy distance. Among the larger nearby stores are The Florida Mall, The Mall at Millenia, and Orlando Premium Outlets.

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What is your smoking policy?
Please, no smoking in our home.  

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Do you accept pets?
Sorry, no pets allowed.

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Are there disabled facilities at the villa?
There are no special facilities and our villa is therefore unsuitable for guests with disabilities. 

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What if I have a problem during my stay?
Our management company will deal with any issues that may arise during your stay. They operate a 24/7 emergency service. 

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How do I know that I am booking with a reliable owner?
We are members of the Better Business Bureau of Central Florida and participate in the BBB Online Reliability Program. You can see our reliability report by clicking on the BBB Online logo
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How do I book?
Simply complete the reservation request form on our enquiries page, or e-mail us. We will confirm availability and price by e-mail. We then require a $300 security deposit to confirm your booking.

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How can I make payment?
We accept credit or debit card payments, in US dollars or international currencies, online through PayPal.

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What is PayPal?
PayPal enables buyers and businesses to send and receive money online. PayPal has over 86.6 million member accounts in 56 countries and regions. It's accepted by merchants everywhere, both on and off eBay. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

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Is there a shuttle service to Disney?
Maingate Transportation offers a shuttle service from Windsor Hills to Disney, Universal Studios, Sea World, Wet 'n Wild and Orlando Premium Outlets.

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